Application Support Engineer

Northern Ireland, United Kingdom

Employer description

Madigan Solutions is a company focused on the delivery of Identity & Access Management security solutions based in Northern Ireland but providing services to organisations across the United Kingdom and Ireland.

Overview

We are looking for a technically focused individual with a passion for IT and a solid understanding of programming and SQL to join our team as an Application Support Engineer. This role is ideal for someone with one or two years of experience who possesses a breadth of technical knowledge and is eager to delve into Identity & Access Management concepts.

Responsibilities

Application Support

• Provide technical support for applications, addressing user issues and troubleshooting
• Collaborate with development teams to identify and resolve software bugs

Monitoring and Maintenance

• Monitor system performance and ensure the availability and reliability of applications
• Perform routine maintenance tasks and updates

Scripting and Automation

• Develop scripts to automate routine tasks and enhance system efficiency
• Contribute to the automation of deployment and configuration processes

Technical Troubleshooting

• Investigate and resolve technical issues related to software applications
• Collaborate with cross-functional teams to diagnose and address complex problems

Continuous Learning

• Stay current with programming languages, SQL, and emerging technologies
• Actively participate in training sessions to expand expertise in Identity & Access Management

Personal qualities

• Enthusiastic about a career in Enterprise Information Technology Security
• Keen to learn and develop
• Reliable and trustworthy when dealing with sensitive and confidential information
• Sociable and people focused
• Ability to work calmly under pressure

Entry requirements

• Bachelor’s degree in a relevant technical field
• 1-2 years of experience in application support or a related technical role
• Proficiency in programming languages and SQL
• Strong problem-solving and troubleshooting skills
• Ability to work collaboratively in a fast-paced environment
• Eagerness to learn and apply knowledge in Identity & Access Management

Working week

35 hours a week, Monday to Friday, 09:00 – 17:00, 1 hour lunch break.

Benefits

• 25 days holiday (+ Northern Ireland bank holidays)
• Remote/flexible working opportunities
• Opportunity to travel around the UK & Ireland

Apply

To apply, send a covering letter and a CV to careers@madigansolutions.com.