Senior IT Support Engineer

Northern Ireland, United Kingdom

Employer description

Madigan Solutions is a company focused on the delivery of Identity & Access Management security solutions based in Northern Ireland but providing services to organisations across the United Kingdom and Ireland.

Overview

The successful candidate will be part of a support team providing services to large organisations around the United Kingdom and Ireland. You will be exposed to enterprise systems, networks, cloud services and infrastructure using a myriad of technologies and protocols. You will play a key role in delivering a quality support function and with time (and experience) evolve to play an active role in leading customer engagements.

Main Duties

• Respond to customer support requests.
• Maintain and manage enterprise systems, including installation, patching and continuous improvement.
• Maintain and test disaster recovery plans.
• Develop strong relationships with customers and third-party service providers.
• Manage a team of support consultants

Desirable skills

• Organised and results focused
• Effective communicator – both written and verbal
• Personable with strong communication and relationship building capabilities across all levels of the business
• Practical and logical - able to solve problems/troubleshoot

Personal qualities

• Enthusiastic about a career in Enterprise Information Technology Security
• Keen to learn and develop
• Reliable and trustworthy when dealing with sensitive and confidential information
• Sociable and people focused
• Ability to work calmly under pressure

Entry requirements

• 2 A levels – one of which must be either Mathematics, Computer Science or any other science-based subject
• 6 GCSEs at grade A-C (Mathematics and English are mandatory)

Working week

35 hours a week, Monday to Friday, 09:00 – 17:00, 1 hour lunch break.

Benefits

• 25 days holiday (+ Northern Ireland bank holidays)
• Remote/flexible working opportunities
• Opportunity to travel around the UK & Ireland

Apply

To apply, send a covering letter and a CV to careers@madigansolutions.com.